Shipping policy

Last updated: 16 September 2026

This page explains how we prepare, ship and deliver orders placed through olivarum.shop.

Seller

Q Division Limited
Olivarum.shop
Suite 4.01, Ormond Building
31–36 Ormond Quay Upper
Arran Quay
Dublin D07 F6DC
Ireland

1. Order preparation

Orders are normally prepared within 1–2 business days after payment confirmation, unless otherwise indicated on the product page or during checkout.

Orders placed during weekends, public holidays or closure periods are processed from the next available business day.

Where an order contains products with different preparation times, the entire order may be shipped when all items are available.

2. Destinations

Olivarum ships to destinations made available during checkout.

Availability may depend on country, product type, carrier restrictions, customs procedures and import requirements.

3. Shipping costs

Applicable shipping costs are displayed during checkout before the order is confirmed.

Costs may vary depending on destination, weight, volume, quantity and delivery service.

Any free-shipping promotion or preferential shipping rate will be clearly indicated on the website or during checkout.

4. Delivery times

Delivery times shown at checkout, in your order confirmation or in subsequent communications are normally estimates.

They may vary depending on destination, carrier operations, public holidays and customs procedures.

5. Tracking

Where tracking is available, you will receive the relevant tracking details by email.

6. Packaging

We prepare orders using packaging suitable for transporting bottles and fragile products.

Different packaging solutions may be used depending on format, quantity and product type.

Wherever possible, we favour recyclable materials and solutions that reduce unnecessary plastic.

7. Responsibility during transport

Where delivery is arranged by Olivarum, we remain responsible for the goods during transport until you, or a person designated by you, take physical possession of them.

8. Damaged, lost or undelivered parcels

If a parcel arrives visibly damaged, a bottle is broken or part of your order appears to have been compromised, please contact us as soon as possible.

Email info@olivarum.shop with your order number and, where possible, photographs.

If a shipment arranged by us is lost or not delivered, we will manage the investigation with the carrier.

9. International shipping and customs

For international shipments, the recipient is responsible for providing accurate delivery information and any documentation required by local authorities.

Depending on destination, import duties, taxes, customs clearance charges or other local fees may apply.

Where these amounts are not included at checkout, they may be collected directly from the recipient.

10. Temperature and transport conditions

Extra virgin olive oil is sensitive to light and high temperatures.

Where necessary, we may temporarily adjust shipping dates or suspend shipments to certain destinations if transport conditions could compromise product quality.

In such cases we will contact you to agree the most appropriate solution.

11. Incorrect addresses and failed deliveries

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact us as soon as possible.

12. Returns and refunds

Information about withdrawal, returns, damaged products and refunds is available in our Returns & Refunds Policy .

Contact

Q Division Limited
Olivarum.shop
Suite 4.01, Ormond Building
31–36 Ormond Quay Upper
Arran Quay
Dublin D07 F6DC
Ireland

Email: info@olivarum.shop