Refund policy

Last updated: 16 September 2026

We want every Olivarum order to arrive as expected and correspond to what you purchased. This page explains how we handle withdrawals, returns, damaged products and refunds.

Seller

Q Division Limited
Olivarum.shop
Suite 4.01, Ormond Building
31–36 Ormond Quay Upper
Arran Quay
Dublin D07 F6DC
Ireland

Email: info@olivarum.shop

1. Right of withdrawal for online purchases

If you purchase as a consumer through olivarum.shop, you normally have the right to withdraw within 14 days from the day on which you, or a person designated by you, take physical possession of the goods.

To exercise your right of withdrawal, contact info@olivarum.shop within the applicable period.

After notifying us, the products must normally be returned within a further 14 days.

2. Condition of returned products

During the withdrawal period, you may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and conformity.

Where reasonably possible, products should be returned with their original packaging and all items supplied with them.

3. Food products, seals and personalised products

The right of withdrawal is subject to the exceptions provided by applicable law.

products made to individual specifications or clearly personalised;
goods liable to deteriorate or expire rapidly where the statutory exception applies;
sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed, where applicable.

If you intend to exercise your right of withdrawal in relation to an extra virgin olive oil purchased from Olivarum, please contact us before opening or altering the packaging.

4. Return costs

In the case of a simple change of mind, direct return shipping costs are normally borne by the customer, unless otherwise stated or required by law.

Please contact us before returning any goods so that we can provide the correct return address.

5. Refunds following withdrawal

Where the right of withdrawal is validly exercised, we will refund payments received in relation to the returned products, including the cost of our standard initial delivery where required by law.

Additional delivery costs resulting from choosing a more expensive delivery method than our standard option may not be refundable.

Refunds are normally made using the original payment method.

6. Products damaged in transit

If a package arrives damaged, a bottle is broken or the contents have been compromised, please contact us as soon as possible.

Email info@olivarum.shop with your order number and, where possible, photographs of the package, internal packaging and affected products.

7. Defective, incorrect or non-conforming products

Your statutory rights in relation to products that are defective, incorrect, not as described or otherwise non-conforming are separate from your right to change your mind.

8. Gifting and personalised products

Olivarum Gifting projects may include personalised packaging, messages, materials or configurations.

Where goods are clearly personalised or made to individual specifications, the right of withdrawal may not apply where permitted by law.

9. Exchanges

If you would like to exchange a product simply because you have changed your preference, please contact us before returning it.

10. How to request a return

Before sending any product, email:

info@olivarum.shop

Please include:

your order number;
the name used for the order;
the product or products concerned;
whether the request relates to withdrawal, damage, an incorrect product or non-conformity;
photographs where relevant.

Contact

Q Division Limited
Olivarum.shop
Suite 4.01, Ormond Building
31–36 Ormond Quay Upper
Arran Quay
Dublin D07 F6DC
Ireland